When the FCC adopted a proposal to protect consumers against robocalls and spammy texts in June, it added “guidance on robocall blocking, autodialers, recycled phone numbers” and third-party consent – think overly permissive and nosey apps. As we encourage providers to offer these services, and as the Commission recently made clear that there are no legal barriers to doing so, we continue to look for ways to help facilitate important consumer tools.” “This data will help improve do-not-disturb technologies so they can provide the best service for consumers. “Consumers want and deserve effective tools to empower them to choose the calls and texts they receive,” said Alison Kutler, chief of the FCC’s bureau which manages consumer complaints. In August, the FCC brought down the hammer on Travel Club Marketing by imposing the largest fine yet, $2.96 million ( pdf), for making 185 unsolicited calls to 142 people on the Do Not Call list. FCCĬomplaints about unwanted texts and calls are “by far the largest complaint category” received by the FCC. Not all data fields are filled out, but examples under types of robocalls and telemarketing included prerecorded voice, autodialed live voice, abandoned call, text messages and live voice. Although the FCC “ does not verify all of the facts alleged in these complaints,” the list includes data regarding the type of call, the number as identified by caller ID, the advertising business number, as well as the time and state where it was received. The FCC’s published list contains 9,803 complaints filed as of October 1, with more numbers to be added to the spreadsheet every week. Last week, in its newest efforts to bring down the hammer on spammers, the FCC started releasing robocall and telemarketing consumer complaint data which will be updated every week the purpose of such name/blame/shame weekly lists is “to help developers build and improve ‘do-not-disturb’ technologies that allow consumers to block or filter unwanted calls and texts.” Don’t you hate it when you receive a spammy text message or an unwanted robocall or telemarketing call? The FCC said it received over 215,000 complaints from consumers last year, which averages out to about 590 per day.
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